Integration made easy
Kalliope Nexus is a pivotal part of the ever-evolving suite of Kalliope products and services as middleware or an integration tool between software.
A tool for collecting, correlating, and processing data to optimize business processes.
Nexus
[ˈnɛksəs]
- a connection or series of connections linking
two or more things.
- a central or focal point.
KalliopeNexus characteristics
An in-the-cloud or on-premise platform.
Applicable to true multi-tenant scenarios on centrex or operator platforms.
Integration
With Kalliope Nexus, receive, analyze, and correlate large amounts of data from multiple sources collected by Kalliope systems and customer CRMs.
Analytics
Reporting and data management solutions enable businesses to move towards true data-driven digital transformation.
Standard Modules
Various module levels characterize effortless delivery.
Kalliopeanalytics
An advanced reporting module able to group CDR collected data to offer a detailed analysis of telephone resources.
#analytics #report
Kalliopemissedcalls
Catalogue and sort missed calls into shared baskets available to operators, allowing for the orderly processing of contact callback.
#contactcenter #CCaaS
Kalliopebackup/backup+
Backup & Restore module dedicated to managing single or multiple Kalliope control units.
#data #backup
Kalliopebilling
Management of billing and multi-service documentation.
#billing
Kalliopeticket
Ticket organization and management module designed to accommodate the most demanding Help-Desk services.
#ticket #helpdesk
Kalliopeoutbound
Outbound campaign management.
#outbound
Bespoke Modules
Kalliopetrace
Automatic contact card opening service for inbound calls correlating data in CRMs, databases, and third-party platforms.
#CRM #B2E #inbound #workforceengagement
Kalliopeadvancedrouting
Enhanced support for dynamic routing of Kalliope exchanges. Dynamically modify call flows based on CRM data contained in CRMs or, more generally, any corporate information source.
#dynamic routing
Kalliopemonitor
Kalliope and other network equipment monitoring.
#monitoring #diagnostic
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