Standard modules
Kalliopeanalytics
Collate CDR data to provide a detailed analysis of company telephone resource usage.
Have at your disposal:
- Professional intuitive reports
- Effective and accurate graphics
- Clear and comprehensive dashboards
- Customizable reports
- Exportable data tables
Kalliopemissedcalls
Sort and manage missed calls for contact callback processes.
Offering:
- Automatic update of unanswered numbers to assigned panels called baskets
- Automatic targeted call cataloging (queues, groups, IVR, etc.)
- Callback assignment
- Redial attempts record
- ”Click to Call” customer callback
- Callback status analysis (response/no response)
Enabling you to keep your unanswered calls situation under constant supervision throughout the day to avoid disruptions and increase customer service quality.
Kalliopebackup/backup+
Backup & Restore management dedicated to managing single or multiple Kalliope control units.
Allowing you to:
- Automatically schedule, configure, and encrypt Kalliope “PRIMARY” control panel backups
- Save backups to custom storage locations
- Restore and automatically schedule backups of “PRIMARY” control panels to one or more “SECONDARY” control panels
- Log the restore result (OK / KO)
Backup+ allows multiple extension management to:
- Configure, schedule, and encrypt several Kalliope “PRIMARY” control panel backups automatically
- Configure customized storage paths for the backup files of each “PRIMARY” control unit
- Restore and automatically schedule backups of “PRIMARY” control panels to one or more “SECONDARY” control panels
- Log the restore result (OK / KO)
Kalliopebilling
Manage billing and multi-service documentation in one place
Kalliopeticket
Ticket organization and management designed to ensure the smooth running of the most demanding Help-Desk services
Allowing:
- Effortless ticket creation
- Easy customer interaction
- Assignment and commissioning of users for resolution
- Ability to open tickets for external suppliers
- Automatically opens tickets from e-mails
- Sharing of tickets with users and groups
- Historical and daily viewing of ticket status
- Monitoring of intervention SLAs for quality
Kalliopeoutbound
Manage your outbound campaigns
“Tailored” modules
Kalliopetrace
An automatic contact card opening service for inbound calls .
Improves the operator experience thanks to the call response mask , enabling advantages, such as:
- Automatically opening the mask upon receipt or response
- Automatic caller recognition
- Ability to connect tickets, personal data, contracts, and previously received calls
- Ability to add descriptions and notes
- Associated response scripts based on the caller and callee
#workforceengagement
Kalliopeadvancedrouting
Advanced support for dynamic routing. Dynamically modify call flows based on data contained in CRMs
#routing
Kalliopemonitor
Monitor Kalliope and other network devices
#monitoring
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